Having to call customer service for anything is no fun. It’s straight up annoying. But obviously it’s necessary and rest assured, those agents are annoyed with us, too.
Below are three mistakes people make while on the phone with customer service . . .
- Being rude right from the start does no favors. Remember, the person you’re talking to is just doing their job, and they’re not really the one you’re mad at. So at a minimum, try to be polite. You want them to help you and be on your side. If you’re a jerk they’ll more than likely do the bare minimum.
- Not being prepared. Before you call, think about things you’ll need to have ready, like dates and account numbers. They appreciate that, and they’ll be more likely to do what they can to help.
- Being completely unwilling to compromise. Maybe you want a refund, but they offer you a credit. Sometimes it makes sense to just quit while you’re ahead and be done with it.